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• When a User logs in they get "No packages configured." message

This error generally means that the user is setup with your account but has not been added to be a subscriber for IowaDocs, to fix this follow these steps to add users to an account:

  1. Login as an admin of your account (https://iowadocs.xpressdox.com/)
  2. Go to the “Manage” menu item.
  3. Select “Subscriptions”.
  4. Click on the “edit” button () next to "IowaDocs".
  5. Click the “add user” button.
  6. Select the users you need.
    • NOTE: If they are already a user in your list, you can pick from the drop down listing.  If they are not a user you can add them here by providing their name and email address

 

 

 

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E-mail Support
Phone: 866-597-6040